Direct Support and Community Access Pack

Safe Use Licensing and Adoption Guide

Keep purchased masters, provider-adopted templates and completed records distinct while applying the one-entity licence.

Participant Rights Choice and Advocacy Policy

Use this policy when planning or delivering support, responding to a choice or concern, or working with an advocate.

Privacy Consent Information Sharing and Records Policy

Set the organisation's rules for participant information, consent, access and records. Where APPs apply, publish a separate public privacy policy and give required collection notices.

Complaints Management Policy

Use this policy when anyone raises a concern about support or service conduct, including a concern given anonymously or through a supporter.

Incident Management and Safeguarding Policy

Use this policy when harm or possible harm is observed or alleged during support. Start with safety, then record, notify, investigate and improve.

Conflicts of Interest Referrals and Participant Choice Policy

Keep a participant's provider choice independent of the organisation's income, relationships and staff interests, from first referral to service exit.

Prevention of Violence Abuse Neglect Exploitation Discrimination and Sexual Misconduct Policy

Prevent harm to participants, notice early warning signs and give workers a safe route to act on a disclosure, allegation or observed concern.

Quality Management Continuous Improvement and Internal Audit Policy

Use service evidence, participant feedback and independent checks to find weak controls, fix causes and show that changes work in actual support delivery.

Public Privacy Policy and Participant Information Notice

Explain the adopting provider's actual information practices, access and correction route, complaints process and overseas disclosures to participants and other people.

Workforce Planning and Recruitment Policy

Plan and recruit a workforce whose numbers, availability, conduct and competence match actual participant services and foreseeable continuity needs.

Worker Screening and Personnel Records Policy

Prevent ineligible allocation and maintain a complete, secure and reviewable personnel record for every worker and role.

Workplace Behaviour Respect and Equal Opportunity Policy

Prevent and respond to bullying, harassment, discrimination, sexual harassment, victimisation and other disrespectful workplace conduct.

Induction Training and Competency Policy

Permit independent work only after role, service and participant-specific learning has been demonstrated through suitable evidence.

Leave and Flexible Work Policy

Administer leave and flexible-work requests lawfully, consistently and transparently while planning safe service continuity.

Performance Grievance and Procedural Fairness Policy

Address performance concerns and employee grievances through clear expectations, evidence, support and unbiased decisions.

Pay Classification Rostering and Time Records Policy

Link actual duties and roster events to the verified industrial instrument, classification, pay rules and seven-year employment record.

WHS and Psychosocial Safety Policy

Identify and control actual work hazards, protect people and check that controls work.

Exit Resignation and Termination Policy

Manage resignation, end of contract, redundancy, abandonment concerns and termination with lawful process, service continuity and complete access and pay reconciliation.

Safe Support Environment and Health Escalation Policy

Make each support setting safe for the participant and give workers a clear route for urgent health concerns.

Infection Prevention and Control Policy

Reduce infection risks during support through standard precautions, suitable supplies and workers who can use them correctly.

Medication Support and Management Policy

Provide the agreed level of medication support safely, using current instructions and workers authorised for the participant's task.

Mealtime Management and Safe Meals Policy

Provide meals that meet the participant's assessed needs, preferences and current mealtime plan.

Participant Money and Property Policy

Protect the participant's money and belongings while supporting the decisions they make about using them.

Waste and Hazardous Substances Management Policy

Protect participants, workers and other people from waste and hazardous substances created during support.

Behaviour Support Plan Implementation and Restrictive Practices Policy

Put each participant's behaviour support plan into everyday practice, protect their rights and reduce and eliminate restrictive practices.

Use only when: Use when implementing behaviour support plans. Regulated restrictive practices require the additional registration, lawful-authority and reporting controls.

Governance and Delegations Policy

Use this policy to check who may make a decision, what evidence is needed and who checks the result.

Risk Business Continuity and Emergency Governance Policy

Use this policy when a risk changes or an emergency threatens support. It sets who activates, communicates and tests recovery.

Service Access Intake Delivery Transition and Exit Policy

Use this policy from first enquiry through delivery and exit. It sets the acceptance, planning and handover decisions that protect participant choice and continuity.

Complex Bowel Care Policy

Accept complex bowel care only when the registration scope, current clinician bowel plan, products, worker assessment and urgent escalation route match this participant.

Use only when: Use only when providing the named Complex Bowel Care Policy workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding and Management Policy

Accept an enteral feeding task only with the participant's current order identifying feed, water, route, rate, timing, tube and escalation instructions.

Use only when: Use only when providing the named Enteral Feeding and Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Severe Dysphagia Management Policy

Accept severe dysphagia support only with a current swallowing and mealtime plan from the authorised clinician, including texture, fluid, positioning, supervision and emergency response.

Use only when: Use only when providing the named Severe Dysphagia Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Policy

Accept tracheostomy care only when the current airway and emergency plans, tube details, backup equipment, worker competence and clinical escalation are available at the support location.

Use only when: Use only when providing the named Tracheostomy Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Policy

Accept catheter support only for the device and tasks stated in the current clinician plan, with the participant's consent, infection controls and worker assessment documented.

Use only when: Use only when providing the named Urinary Catheter Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Policy

Accept ventilator support only when the prescribed device, settings reference, power and circuit backup, alarm response, emergency plan and assessed worker coverage are ready.

Use only when: Use only when providing the named Ventilator Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Policy

Accept an injection task only with the current medication order, dose, route, timing, storage, sharps disposal, allergy and adverse-response instructions, and a worker assessed for that participant and task.

Use only when: Use only when providing the named Subcutaneous Injection Support Policy workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Management Policy

Accept complex wound care only under a current clinician wound plan specifying products, technique, observations, review timing and escalation.

Use only when: Use only when providing the named Complex Wound Management Policy workflow, with the required participant-specific clinical authority and worker competency.

Safe People Handling and Transfers Policy

Plan safe people handling and use the assessed staff and equipment.

NDIS Worker Code of Conduct Policy

Apply the NDIS Code to daily work and record understanding and practical learning.

Cultural Safety Diversity and Inclusion Policy

Agree culturally safe support, respond to exclusion and check outcomes with the person.

Accessible Communication and Interpreting Policy

Make communication and services usable, agree adjustments and check that barriers are removed.

Service Accessibility and Reasonable Adjustments Policy

Make communication and services usable, agree adjustments and check that barriers are removed.

Participant Transport Driver and Vehicle Safety Policy

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Mobile Devices Photography and Professional Communication Policy

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Alcohol Drugs and Fitness for Work Policy

Manage possible impairment, preserve safe support and make fair work and return decisions.

Whistleblower Protection Policy

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Financial Management and Fraud Prevention Policy

Control business funds, authorise payments and reconcile actual financial evidence.

Fair Pricing Billing Integrity and Refunds Policy

Agree fair charges, check claim evidence and correct or refund errors through the right payer.

Information Security and Safe Records Handling Policy

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safety Wellbeing and Protection Policy

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Sexual Harassment and Sex Discrimination Prevention Policy

Prevent workplace harassment and sex discrimination, support people raising concerns and carry out a fair response.

Direct Support Service Delivery Procedure

Deliver each direct-support shift in home or community settings according to current participant directions, worker scope and observable outcomes.

Participant Transport Procedure

Complete participant journeys using an authorised driver, roadworthy accessible vehicle, agreed route and reconciled travel evidence.

Medication Support Procedure

Provide only the participant-specific, authorised level of medication prompting, assistance or administration and reconcile every scheduled event.

Participant Money and Property Procedure

Protect participant cash, cards, purchases, valuables and property through specific authority, separation, receipts and end-to-end reconciliation.

Infection Prevention Procedure

Interrupt infection transmission through task-specific precautions, clean equipment, exposure response and participant-informed service continuity.

First Aid Readiness and Response Procedure

Maintain first-aid readiness and provide prompt, competent assistance until recovery or transfer to clinical care.

Health Alert Recognition and Escalation Procedure

Use observed signs and the participant's current plan to decide when to seek clinical help, provide authorised first aid or call emergency services.

Shift Handover and Unfinished Action Procedure

Transfer current participant status, risk and unfinished work to an authorised recipient without relying on an unattended note or message.

Behaviour Support Plan Implementation Governance Procedure

Adopt and implement a current behaviour support plan exactly within practitioner intent, participant rights and provider authority.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Restrictive Practice Authorisation and Use Procedure

Prevent unauthorised restrictive practice and account for every planned or unplanned use, report, review and reduction action.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Worker Briefing Competency and Supervision Procedure

Ensure each worker can apply the participant's behaviour support strategies, record data and respond to risk without improvising or exceeding authority.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Behaviour Data Reporting Review and Reduction Procedure

Produce reliable behaviour and restrictive-practice data that supports practitioner review, participant outcomes and verified reduction.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Complex Bowel Care Provider Procedure

Use the bowel plan to prepare intimate support, recognise concerning changes and document care with dignity.

Use only when: Use only when providing the named Complex Bowel Care Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Provider Procedure

Check the prescribed feed and tube pathway, monitor tolerance and reconcile actual delivery with the feeding order.

Use only when: Use only when providing the named Enteral Feeding Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Provider Procedure

Prepare the airway equipment and emergency response before providing assessed tracheostomy support.

Use only when: Use only when providing the named Tracheostomy Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Provider Procedure

Keep the prescribed ventilation support ready and respond to the person, circuit and alarms through the current plan.

Use only when: Use only when providing the named Ventilator Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Provider Procedure

Organise catheter care around the authorised task, drainage observations, infection controls and participant comfort.

Use only when: Use only when providing the named Urinary Catheter Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Provider Procedure

Reconcile the injection order, medicine, administration and observation as one recorded care event.

Use only when: Use only when providing the named Subcutaneous Injection Support Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Provider Procedure

Prepare prescribed wound products and a clean field, then record dressing care and changes needing clinical attention.

Use only when: Use only when providing the named Complex Wound Care Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Epilepsy and Seizure Support Provider Procedure

Recognise and time a seizure event, protect the person and follow their authorised response and recovery instructions.

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Diabetes Management Provider Procedure

Connect the person’s monitoring, food and medicine instructions with accurate readings and a clear response to change.

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Severe Dysphagia Management Provider Procedure

Turn the assessed swallowing plan into prepared meals, safe assistance, close observation and prompt escalation.

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Mealtime Preparation and Support Procedure

Prepare and provide meals from the participant's current clinical plan, respond to difficulty and keep useful support records.

Waste and Hazardous Substances Handling Procedure

Handle, store and dispose of waste safely, and respond to spills or exposures using the site's approved arrangements.

People Handling Equipment and Transfer Procedure

Plan safe people handling and use the assessed staff and equipment.

Remote Service Suitability and Delivery Procedure

Choose a suitable remote service, protect privacy and arrange safe follow-up.

Safe Staffing Shift Changes and Time Record Procedure

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance and Workplace Dispute Procedure

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Participant-led Cultural Safety and Inclusion Procedure

Agree culturally safe support, respond to exclusion and check outcomes with the person.

Communication and Access Adjustment Procedure

Make communication and services usable, agree adjustments and check that barriers are removed.

Safe Device Messaging and Media Handling Procedure

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Workplace Hazard Consultation and Risk Control Procedure

Identify and control actual work hazards, protect people and check that controls work.

Suspected Impairment and Safe Work Response Procedure

Manage possible impairment, preserve safe support and make fair work and return decisions.

Confidential Whistleblower Response Procedure

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Financial Approval Payment and Reconciliation Procedure

Control business funds, authorise payments and reconcile actual financial evidence.

NDIS Claim Checking Correction and Refund Procedure

Agree fair charges, check claim evidence and correct or refund errors through the right payer.

Data Breach Containment Assessment and Notification Procedure

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safeguarding Concern and Disclosure Response Procedure

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Sexual Harassment Reporting and Response Procedure

Prevent workplace harassment and sex discrimination, support people raising concerns and carry out a fair response.

Participant Rights Choice and Advocacy Procedure

Use this procedure when planning or delivering support, responding to a choice or concern, or working with an advocate.

Privacy Consent Information Sharing and Records Procedure

Follow the approved steps for collection, consent, access, correction, disclosure, retention, disposal and privacy incidents.

Complaints Management Procedure

Use this procedure when anyone raises a concern about support or service conduct, including a concern given anonymously or through a supporter.

Incident Management and Safeguarding Procedure

Use this procedure when harm or possible harm is observed or alleged during support. Start with safety, then record, notify, investigate and improve.

Conflicts of Interest Referrals and Participant Choice Procedure

Check, disclose and manage an interest before it affects a participant's provider choice, referral, allocation or claim.

Prevention of Violence Abuse Neglect Exploitation Discrimination and Sexual Misconduct Procedure

Recognise and respond to a sign, disclosure or allegation of harm, then check that protection and reporting actions are completed.

Quality Management Continuous Improvement and Internal Audit Procedure

Plan an internal check, record a finding, fix its cause and verify that the change works in delivered supports.

Governance and Delegations Procedure

Use this procedure to check who may make a decision, what evidence is needed and who checks the result.

Risk Business Continuity and Emergency Governance Procedure

Use this procedure when a risk changes or an emergency threatens support. It sets who activates, communicates and tests recovery.

Service Access Intake Delivery Transition and Exit Procedure

Use this procedure from first enquiry through delivery and exit. It sets the acceptance, planning and handover decisions that protect participant choice and continuity.

National and State or Territory Decisions Guide

Separate national operating requirements from decisions that depend on where a participant, worker or service is located.

Document Adoption Control and Update Guide

Adopt and revise documents without silently replacing the versions already used in participant or workforce records.

Participant Rights Choice Consent and Advocacy Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

Privacy Consent Information Sharing and Records Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

Complaints Feedback and Fair Response Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

Incident Safeguarding and Reportability Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

Service Agreements Pricing and Claim Evidence Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

Emergency Continuity and Infection Prevention Training

Teach the worker to apply this topic in real supports and record the limits of their demonstrated competence.

NDIS Provider Setup Registration Implementation and Operations Guide

Build an NDIS provider step by step, from service scope and registration decisions to participant delivery, records and ongoing assurance.

Business Launch and Employee Expectations Guide

Set up clear public information, a working enquiry route and an understood first-shift handover.

HR and Workforce Pack Implementation Guide

Connect workforce planning, lawful employment terms, screening and observed capability before independent service allocation.

NES and Award Selection Guide

Determine the applicable employment instrument from employer context and actual duties, then apply the NES and correct classification pathway.

State or Territory Screening and Workplace Decision Guide

Identify the screening and workplace requirements activated by each worker's duties and actual work locations.

Registration Verification Core and Supplementary Module Decision Guide

Map actual provider services to the current registration and audit pathway without applying a generic module list to every provider.

Direct Support Implementation and Recordkeeping Guide

Prepare workers for the participant's actual shift, capture delivered support and carry unfinished safety or service actions into an accepted handover.

High Intensity Scope Clinician Authority and Escalation Guide

Match high-intensity work to current participant-specific clinical authority, verified worker capability and point-of-support readiness.

Community Access Outcome and Choice Guide

Plan community participation around the participant's chosen purpose and assess the experience rather than treating attendance as success.

Implementing Behaviour Support and Restrictive Practice Operational Guide

Coordinate authorised plan implementation, worker briefing, accurate use reporting and practitioner-led reduction without confusing provider roles.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Complex Bowel Care Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical complex bowel care worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Complex Bowel Care Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Complex Bowel Care Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical enteral feeding worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Enteral Feeding Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Enteral Feeding Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical tracheostomy management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Tracheostomy Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Tracheostomy Management Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical ventilator management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Ventilator Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Ventilator Management Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical urinary catheter management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Urinary Catheter Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Urinary Catheter Management Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical subcutaneous injection support worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Subcutaneous Injection Support Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Subcutaneous Injection Support Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical complex wound care worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Complex Wound Care Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only when providing the named Complex Wound Care Practical Learning and Assessment workflow, with the required participant-specific clinical authority and worker competency.

Epilepsy and Seizure Support Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical epilepsy and seizure support worker training and clinician sign off for an NDIS provider

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Epilepsy and Seizure Support Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Diabetes Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical diabetes management worker training and clinician sign off for an NDIS provider

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Diabetes Management Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Severe Dysphagia Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical severe dysphagia management worker training and clinician sign off blank edition for an NDIS provider

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Practical Learning and Assessment

Teach and assess safe support through plan review, supervised practice and a specific response exercise.

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Training Matrix Blank Edition

Capture the decisions and evidence required for training matrix

Social Community Home Care and Disability Services Industry Award Coverage Classification and Rostering Guide

Apply the current SCHADS coverage, classification and roster provisions to actual duties and dated payroll inputs.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Coverage Classification and Rostering Guide

Separate Nurses Award employment classification from professional registration and evaluate the actual roster before payroll approval.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Coverage Classification and Rostering Guide

Test clerical coverage and classification using the employer's industry and actual administrative duties before applying hours and pay rules.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Mealtime Support Practical Learning

Practise following a mealtime plan, supporting choice and responding to a change during a meal.

Waste and Chemical Safety Practical Learning

Practise safe waste handling, finding chemical instructions and responding within your training.

Medication Support Practical Learning

Teach the task, observe actual practice and record clear limits and follow-up.

Participant Money and Property Practical Learning

Teach the task, observe actual practice and record clear limits and follow-up.

Safe People Handling Practical Learning

Teach the task, observe actual practice and record clear limits and follow-up.

Safe Remote Support Practical Learning

Choose a suitable remote service, protect privacy and arrange safe follow-up.

Safe Staffing and Accurate Time Records Practical Learning

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance and Fair Response Practical Learning

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

NDIS Code of Conduct Worker Training

Apply the NDIS Code to daily work and record understanding and practical learning.

Cultural Safety and Inclusion Worker Training

Agree culturally safe support, respond to exclusion and check outcomes with the person.

Accessible Communication and Service Access Worker Training

Make communication and services usable, agree adjustments and check that barriers are removed.

Safe Participant Transport Worker Training

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Safe Phones Images and Messaging Worker Training

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Recognising Workplace Hazards and Acting Safely Practical Learning

Identify and control actual work hazards, protect people and check that controls work.

Recognising Impairment and Responding Safely Worker Training

Manage possible impairment, preserve safe support and make fair work and return decisions.

Whistleblower Reporting and Recipient Response Training

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Information Security and Breach First Response Worker Training

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safety Boundaries and First Response Worker Training

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Respect Boundaries and Reporting Worker Training

Learn to recognise unsafe conduct, respond safely and use the organisation's reporting routes.

In Home and Community Support Service Agreement

Define service-specific expectations, responsibilities, charges and change arrangements for in home and community support service agreement

Direct Support Pricing Travel and Cancellation Schedule

Capture the decisions and evidence required for direct support pricing travel and cancellation schedule

Casual Employment Contract Blank Edition

Provide a controlled and practical casual employment contract for an NDIS provider

Full Time Employment Contract Blank Edition

Provide a controlled and practical full time employment contract for an NDIS provider

Part Time Employment Contract Blank Edition

Provide a controlled and practical part time employment contract for an NDIS provider

Permitted Fixed Term Employment Contract Blank Edition

Provide a controlled and practical permitted fixed term employment contract for an NDIS provider

Social Community Home Care and Disability Services Industry Award Employment Terms Schedule Blank Edition

Complete the employer's industry, actual duties and relevant classification stream before choosing pay inputs.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Employment Terms Schedule Blank Edition

Separate the employment classification from nursing registration and clinical authority.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Employment Terms Schedule Blank Edition

Use this schedule only after comparing the Clerks occupational award with any applicable industry award or enterprise agreement.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Offer of Employment Cover Letter

Offer of employment as [position]

Confirmation of Employment After Probation

Successful completion of probation

Pay or Classification Change Notice

Your classification and pay from [effective date]

Higher Duties Confirmation

Temporary higher duties as [acting position]

Annual Leave Cash-Out Agreement

Separate agreement to cash out annual leave

Wage Deduction Authorisation

Voluntary authority for a specific wage deduction

Casual Employee-Choice Response

Response to your employee-choice notice

Unexplained Absence Contact Letter

Please contact us about your absence

Resignation Acknowledgement

Your resignation and final arrangements

Proposed Termination or Serious-Outcome Meeting Invitation

Meeting to discuss [specific concerns]

Termination Outcome Letter

Employment decision and final arrangements

Employment Terms Variation Agreement

Agreed change to employment terms

Consent and Information Sharing Form Blank Edition

Use this record before relying on a person's permission to collect or share their information.

Complaint Record and Response Form Blank Edition

Open a record when anyone raises dissatisfaction about supports or service conduct, including an anonymous complaint.

Incident Investigation and Closure Form Blank Edition

Record immediate protection and medical or emergency assistance before the investigation.

Conflict of Interest Disclosure and Management Form Blank Edition

Disclose an actual, potential or perceived conflict before making the affected recommendation or decision.

Participant Support Plan Blank Edition

Develop this plan with the participant before support starts.

Foundational Records and Insurance Setup Checklist

Verify foundational records, insurance scope and commencement evidence, assign unresolved gaps and record the authorised service-readiness decision.

Emergency and Disaster Management Plan

The governing body develops, consults on, approves and puts this organisation-level plan into practice for services subject to the NDIS core emergency and disaster management indicator.

Direct Support Intake Record Blank Edition

Use intake to decide whether the requested supports can safely be offered, not to diagnose needs or promise capacity.

Participant Shift Profile Blank Edition

Make this a quick reference that the participant and allocated workers can understand.

Daily Shift Note Blank Edition

Record what happened during this shift, what the participant chose and the observable outcome.

Transport Consent and Journey Record Blank Edition

Agree the journey, assistance and charging basis before travel.

Medication Support Record Blank Edition

Use only within the worker's authorised support role and alongside the current clinician-approved medication authority or administration chart.

Participant Money Transaction Record Blank Edition

Record each handling of the participant's money for the specific purpose they authorised.

First Aid Equipment Inspection Blank Edition

Check a specific kit or item against the service's risk-based contents list and manufacturer instructions.

Support Outcome Review Blank Edition

Review progress against the participant's own goals using dated observations and their feedback.

Implementation Readiness Assessment Blank Edition

Check whether the implementing provider can safely put the participant's current behaviour support plan into practice.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Participant Shift Instructions Blank Edition

Give workers a concise operational summary of the current authorised behaviour support plan, with exact links and escalation boundaries.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Worker Briefing and Competency Record Blank Edition

Record briefing and observed performance separately.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Authorisation and Consultation Record Blank Edition

Record each distinct legal and operational authority and the participant consultation supporting an implementing-provider decision.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

ABC Behaviour Data Record Blank Edition

Record the antecedent, observable behaviour and what happened afterwards using factual detail and actual times.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Restrictive Practice Use Record Blank Edition

Record each actual or alleged restrictive-practice use promptly, including unplanned or unauthorised use.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Post Use Debrief Record Blank Edition

Offer the participant a supportive debrief in their preferred way, without pressure to explain or accept a restriction.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Practitioner Consultation Record Blank Edition

Give the behaviour support practitioner clear questions, dated observations and participant feedback.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Behaviour Support Plan Review Record Blank Edition

Review whether the current plan is understood, used within authority and improving participant outcomes.

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Complex Bowel Care Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for complex bowel care participant plan and emergency escalation

Use only when: Use only when providing the named Complex Bowel Care Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Complex Bowel Care Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Complex Bowel Care Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Complex Bowel Care Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for enteral feeding participant plan and emergency escalation

Use only when: Use only when providing the named Enteral Feeding Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Enteral Feeding Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Enteral Feeding Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Enteral Feeding Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for tracheostomy management participant plan and emergency escalation

Use only when: Use only when providing the named Tracheostomy Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Tracheostomy Management Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Tracheostomy Management Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Tracheostomy Management Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for ventilator management participant plan and emergency escalation

Use only when: Use only when providing the named Ventilator Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Ventilator Management Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Ventilator Management Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Ventilator Management Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for urinary catheter management participant plan and emergency escalation

Use only when: Use only when providing the named Urinary Catheter Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Urinary Catheter Management Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Urinary Catheter Management Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Urinary Catheter Management Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for subcutaneous injection support participant plan and emergency escalation

Use only when: Use only when providing the named Subcutaneous Injection Support Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Subcutaneous Injection Support Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Subcutaneous Injection Support Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Subcutaneous Injection Support Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for complex wound care participant plan and emergency escalation

Use only when: Use only when providing the named Complex Wound Care Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only when providing the named Complex Wound Care Observation and Service Record workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only when providing the named Complex Wound Care Equipment and Consumables Safety Check workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only when providing the named Complex Wound Care Audit Evidence Checklist workflow, with the required participant-specific clinical authority and worker competency.

Epilepsy and Seizure Support Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for epilepsy and seizure support participant plan and emergency escalation

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Epilepsy and Seizure Support Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Epilepsy and Seizure Support Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Epilepsy and Seizure Support Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Diabetes Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for diabetes management participant plan and emergency escalation

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Diabetes Management Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Diabetes Management Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Diabetes Management Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use for assessed diabetes support under the current participant-specific clinical plan. Diabetes is not a separate formal 0104 activity. Apply the injection controls where insulin injection forms part of support.

Severe Dysphagia Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for severe dysphagia management participant plan and emergency escalation blank edition

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Observation and Service Record Blank Edition

Record the actual support, participant response and accepted handover.

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Equipment and Consumables Safety Check Blank Edition

Record equipment readiness, faults and authorised return to use.

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Audit Evidence Checklist Blank Edition

Check actual activity-specific evidence, identify gaps and verify corrective action.

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Support Worker Position Description

Support each participant with the daily activities they choose, using their current support plan and agreed communication. Help the person do what they can for themselves and ask before assisting.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Team Leader Position Description

Give workers practical supervision and keep day-to-day services safe, reliable and responsive to participants. Make sure roster decisions match worker capability and the support each person needs.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Registered Nurse Position Description

Assess nursing needs and provide safe, person-centred nursing care within current registration and competence. Coordinate with the participant and treating team so nursing plans are understood and followed.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Administration and Finance Position Description

Keep service administration and financial records accurate so participants and staff receive reliable information and authorised transactions are processed correctly.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Workforce Planning Record Blank Edition

Plan workforce capacity against confirmed support demand and actual competencies, not headcount alone.

Recruitment Selection Record Blank Edition

Set role-related selection criteria before scoring candidates.

Pre Employment and Onboarding Checklist Blank Edition

Use one checklist per worker and actual role.

Probation Review Record Blank Edition

Review the agreed duties, support and observed performance during probation.

Supervision Record Blank Edition

Use supervision to connect workload, participant outcomes, worker support and observed practice.

Performance Improvement Plan Blank Edition

Describe observable gaps against communicated job requirements, not character judgements.

Exit and Handover Record Blank Edition

Use this workforce exit record only for an employee or contractor leaving a role.

Secondary Employment Declaration Blank Edition

Ask only for information relevant to fatigue, availability, confidentiality, conflicts and lawful employment conditions.

Mealtime Support Implementation Plan Blank Edition

Complete with the participant and the practitioners responsible for their mealtime management.

Mealtime Support and Observation Record Blank Edition

Use one record for the meal or monitoring period required by the participant's current plan.

Mealtime Support Observed Practice Assessment Blank Edition

Use the practical learning exercises and an appropriately qualified trainer's practice plan.

Site Waste and Hazardous Substances Emergency Plan Blank Edition

The manager completes this plan for the actual site, support tasks and substances, with the people using the site.

Waste Storage and Collection Record Blank Edition

Record the actual storage check and collection against the current site waste plan.

Waste and Chemical Handling Observed Practice Assessment Blank Edition

Use clean props, demonstration PPE and the actual site instructions.

Hazardous Chemical Register and Safety Data Sheet Index Blank Edition

List the hazardous chemicals actually used, handled or stored at this site and keep a current supplier or manufacturer safety data sheet with each applicable entry.

Medication Support Observed Practice Assessment Blank Edition

Teach the task, observe actual practice and record clear limits and follow-up.

Participant Money and Property Practice Assessment Blank Edition

Teach the task, observe actual practice and record clear limits and follow-up.

Participant Handling and Transfer Plan Blank Edition

Plan safe people handling and use the assessed staff and equipment.

People Handling Observed Practice Assessment Blank Edition

Plan safe people handling and use the assessed staff and equipment.

Remote Service Decision and Safety Arrangements Record Blank Edition

Choose a suitable remote service, protect privacy and arrange safe follow-up.

Remote Support Practice Assessment Blank Edition

Choose a suitable remote service, protect privacy and arrange safe follow-up.

Staffing Disruption and Time Record Correction Record Blank Edition

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Staffing and Time Record Practice Assessment Blank Edition

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance Response and Review Record Blank Edition

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Worker Grievance Response Practice Assessment Blank Edition

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Strategic and Business Plan Blank Edition

Record actual business decisions, accountable actions and evidence of their outcome.

Key Person Cover and Succession Handover Record Blank Edition

Record actual business decisions, accountable actions and evidence of their outcome.

Improvement Action and Effectiveness Review Record Blank Edition

Record actual business decisions, accountable actions and evidence of their outcome.

Organisation Insurance Schedule and Coverage Review Blank Edition

Record actual insurance cover, resolve gaps and keep renewals and activity changes under review.

Worker Code of Conduct Acknowledgement Blank Edition

Apply the NDIS Code to daily work and record understanding and practical learning.

NDIS Code of Conduct Practice Assessment Blank Edition

Apply the NDIS Code to daily work and record understanding and practical learning.

Cultural Safety Action and Review Record Blank Edition

Agree culturally safe support, respond to exclusion and check outcomes with the person.

Cultural Safety and Inclusion Practice Assessment Blank Edition

Agree culturally safe support, respond to exclusion and check outcomes with the person.

Service Access Barrier and Adjustment Record Blank Edition

Make communication and services usable, agree adjustments and check that barriers are removed.

Communication and Access Practice Assessment Blank Edition

Make communication and services usable, agree adjustments and check that barriers are removed.

Work Driver Authorisation and Competency Record Blank Edition

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Vehicle Registration Insurance and Equipment Approval Record Blank Edition

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Vehicle Predeparture Check and Defect Record Blank Edition

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Participant Transport Practical Assessment Blank Edition

Authorise safe drivers and suitable vehicles, verify each journey and record practical worker competence.

Work Device and Personal Device Use Approval Record Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Participant Photo Video and Publication Consent Record Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Device and Media Handling Practice Assessment Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Workplace Hazard Risk and Control Review Record Blank Edition

Identify and control actual work hazards, protect people and check that controls work.

Workplace Safety Response Practice Assessment Blank Edition

Identify and control actual work hazards, protect people and check that controls work.

Fitness for Work Concern and Safe Handover Record Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Safe Return to Duties and Workplace Adjustment Plan Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Fitness for Work Response Practice Assessment Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Restricted Whistleblower Disclosure and Consent Record Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Whistleblower Investigation and Protection Review Record Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Whistleblower Recipient Practice Assessment Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Financial Approval and Reconciliation Review Record Blank Edition

Control business funds, authorise payments and reconcile actual financial evidence.

Service Pricing and Claim Conditions Approval Record Blank Edition

Agree fair charges, check claim evidence and correct or refund errors through the right payer.

Claim Correction and Refund Record Blank Edition

Agree fair charges, check claim evidence and correct or refund errors through the right payer.

Business Cash Receipt and Reconciliation Record Blank Edition

Control business funds, authorise payments and reconcile actual financial evidence.

Data Breach Response Readiness Plan Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Data Breach Assessment Notification and Recovery Record Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Information Security Worker Practice Assessment Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safe Service and Jurisdiction Implementation Plan Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Confidential Child Safeguarding Concern and Reporting Record Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Child Safeguarding Worker Practice Assessment Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Harassment Prevention and Risk Control Plan Blank Edition

The prevention owner completes this plan with workers and their representatives for the actual service, locations and work arrangements.

Confidential Workplace Harassment Report and Response Record Blank Edition

Use this restricted record for a concern received verbally, in writing or anonymously.

Workplace Respect Training and Response Assessment Blank Edition

The supervisor uses the worker learning unit and actual reporting contacts to observe a practice response.

Document Register Blank Edition

Capture the decisions and evidence required for document register

Complaints Register and Trend Review Blank Edition

Track complaint cases, updates, outcomes and recurring problems without duplicating private case evidence.

Incident Register and Notification Tracker Blank Edition

Track incident cases, notification duties and recurring safety issues with links to the restricted case evidence.

Workforce Compliance and Credential Register

Capture the decisions and evidence required for workforce compliance and credential register

Registration Group and Audit Pathway Decision Workbook

Capture the decisions and evidence required for registration group and audit pathway decision workbook

Participant Money Register

Capture the decisions and evidence required for participant money register

Medication and General Health Register

Capture the decisions and evidence required for medication and general health register

Behaviour Support Plan Register Blank Edition

Capture the decisions and evidence required for behaviour support plan register

Use only when: Use when implementing behaviour support. Record and escalate actual or alleged restrictive-practice use, including unauthorised use. A completed record never authorises a practice.

Social Community Home Care and Disability Services Industry Award Pay Allowance and Roster Workbook Blank Edition

Record actual work and calculate entered pay components for payroll reconciliation.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Pay Allowance and Roster Workbook Blank Edition

Calculate approved nursing pay components and keep actual-work evidence.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Pay Allowance and Roster Workbook Blank Edition

Calculate approved clerical pay components and keep actual-work evidence.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

State and Territory Employment Decision Workbook

Capture the decisions and evidence required for state and territory employment decision workbook

Standards Evidence Map

Capture the decisions and evidence required for standards evidence map