Direct Support and Community Access Pack

Safe Use Licensing and Adoption Guide

Keep purchased masters, provider-adopted templates and completed records distinct while applying the one-entity licence.

Direct Support Implementation and Recordkeeping Guide

Prepare workers for the participant's actual shift, capture delivered support and carry unfinished safety or service actions into an accepted handover.

Participant Rights Choice and Advocacy Policy and Procedure

Set the organisation's approved position, authority and controls for participant rights choice and advocacy policy and procedure

Privacy Consent Information Sharing and Records Policy and Procedure

Set the organisation's approved position, authority and controls for privacy consent information sharing and records policy and procedure

Complaints Management Policy and Procedure

Set the organisation's approved position, authority and controls for complaints management policy and procedure

Incident Management and Safeguarding Policy and Procedure

Set the organisation's approved position, authority and controls for incident management and safeguarding policy and procedure

Consent and Information Sharing Form Blank Edition

Use this record before relying on a person's permission to collect or share their information.

Complaint Record and Response Form Blank Edition

Open a record when anyone raises dissatisfaction about supports or service conduct, including an anonymous complaint.

Incident Investigation and Closure Form Blank Edition

Record immediate protection and medical or emergency assistance before the investigation.

Conflict of Interest Disclosure and Management Form Blank Edition

Disclose an actual, potential or perceived conflict before making the affected recommendation or decision.

Document Register Blank Edition

Capture the decisions and evidence required for document register

Participant Support Plan Blank Edition

Develop this plan with the participant before support starts.

Direct Support Service Delivery Procedure

Give staff a sequenced operating method for direct support service delivery procedure

Participant Transport Procedure

Give staff a sequenced operating method for participant transport procedure

Medication Support Procedure

Give staff a sequenced operating method for medication support procedure

Participant Money and Property Procedure

Give staff a sequenced operating method for participant money and property procedure

Infection Prevention Procedure

Give staff a sequenced operating method for infection prevention procedure

Health Alert Recognition and Escalation Procedure

Give staff a sequenced operating method for health alert recognition and escalation procedure

In Home and Community Support Service Agreement

Define service-specific expectations, responsibilities, charges and change arrangements for in home and community support service agreement

Direct Support Pricing Travel and Cancellation Schedule

Capture the decisions and evidence required for direct support pricing travel and cancellation schedule

Direct Support Intake Record Blank Edition

Use intake to decide whether the requested supports can safely be offered, not to diagnose needs or promise capacity.

Daily Shift Note Blank Edition

Record what happened during this shift, what the participant chose and the observable outcome.

Transport Consent and Journey Record Blank Edition

Agree the journey, assistance and charging basis before travel.

Participant Money Register

Capture the decisions and evidence required for participant money register

Medication and General Health Register

Capture the decisions and evidence required for medication and general health register

Behaviour Support Plan Implementation Governance Procedure

Give staff a sequenced operating method for behaviour support plan implementation governance procedure

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

Implementation Readiness Assessment Blank Edition

Check whether the implementing provider can safely put the participant's current behaviour support plan into practice.

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

Worker Briefing and Competency Record Blank Edition

Record briefing and observed performance separately.

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

ABC Behaviour Data Record Blank Edition

Record the antecedent, observable behaviour and what happened afterwards using factual detail and actual times.

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

Behaviour Support Plan Review Record Blank Edition

Review whether the current plan is understood, used within authority and improving participant outcomes.

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

Behaviour Support Plan Register Blank Edition

Capture the decisions and evidence required for behaviour support plan register

Use only when: Use when implementing behaviour support; restrictive-practice records apply only when that practice is relevant and authorised.

Complex Bowel Care Provider Procedure

Give staff a sequenced operating method for complex bowel care provider procedure

Use only when: Use only when providing the named Complex Bowel Care Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for complex bowel care participant plan and emergency escalation

Use only when: Use only when providing the named Complex Bowel Care Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Complex Bowel Care Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical complex bowel care worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Complex Bowel Care Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Provider Procedure

Give staff a sequenced operating method for enteral feeding provider procedure

Use only when: Use only when providing the named Enteral Feeding Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for enteral feeding participant plan and emergency escalation

Use only when: Use only when providing the named Enteral Feeding Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Enteral Feeding Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical enteral feeding worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Enteral Feeding Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Provider Procedure

Give staff a sequenced operating method for tracheostomy management provider procedure

Use only when: Use only when providing the named Tracheostomy Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for tracheostomy management participant plan and emergency escalation

Use only when: Use only when providing the named Tracheostomy Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Tracheostomy Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical tracheostomy management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Tracheostomy Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Provider Procedure

Give staff a sequenced operating method for ventilator management provider procedure

Use only when: Use only when providing the named Ventilator Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for ventilator management participant plan and emergency escalation

Use only when: Use only when providing the named Ventilator Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Ventilator Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical ventilator management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Ventilator Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Provider Procedure

Give staff a sequenced operating method for urinary catheter management provider procedure

Use only when: Use only when providing the named Urinary Catheter Management Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for urinary catheter management participant plan and emergency escalation

Use only when: Use only when providing the named Urinary Catheter Management Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Urinary Catheter Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical urinary catheter management worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Urinary Catheter Management Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Provider Procedure

Give staff a sequenced operating method for subcutaneous injection support provider procedure

Use only when: Use only when providing the named Subcutaneous Injection Support Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for subcutaneous injection support participant plan and emergency escalation

Use only when: Use only when providing the named Subcutaneous Injection Support Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Subcutaneous Injection Support Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical subcutaneous injection support worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Subcutaneous Injection Support Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Provider Procedure

Give staff a sequenced operating method for complex wound care provider procedure

Use only when: Use only when providing the named Complex Wound Care Provider Procedure workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for complex wound care participant plan and emergency escalation

Use only when: Use only when providing the named Complex Wound Care Participant Plan and Emergency Escalation workflow, with the required participant-specific clinical authority and worker competency.

Complex Wound Care Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical complex wound care worker training and clinician sign off for an NDIS provider

Use only when: Use only when providing the named Complex Wound Care Worker Training and Clinician Sign Off workflow, with the required participant-specific clinical authority and worker competency.

Epilepsy and Seizure Support Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for epilepsy and seizure support participant plan and emergency escalation

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Epilepsy and Seizure Support Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical epilepsy and seizure support worker training and clinician sign off for an NDIS provider

Use only when: Use only where the participant requires seizure support under a current participant-specific plan and task-specific worker competence. This is conditional general-health guidance, not a formal high-intensity daily personal activity.

Severe Dysphagia Management Provider Procedure

Give staff a sequenced operating method for severe dysphagia management provider procedure

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Participant Plan and Emergency Escalation Blank Edition

Capture the decisions and evidence required for severe dysphagia management participant plan and emergency escalation blank edition

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.

Severe Dysphagia Management Worker Training and Clinician Sign Off Blank Edition

Provide a controlled and practical severe dysphagia management worker training and clinician sign off blank edition for an NDIS provider

Use only when: Use only for severe dysphagia management within the provider's registered 0104 scope, with current participant-specific clinical authority and worker competency. Ordinary mealtime assistance is not automatically high intensity.