HR and Workforce Pack

Safe Use Licensing and Adoption Guide

Keep purchased masters, provider-adopted templates and completed records distinct while applying the one-entity licence.

Workforce Planning and Recruitment Policy

Plan and recruit a workforce whose numbers, availability, conduct and competence match actual participant services and foreseeable continuity needs.

Worker Screening and Personnel Records Policy

Prevent ineligible allocation and maintain a complete, secure and reviewable personnel record for every worker and role.

Workplace Behaviour Respect and Equal Opportunity Policy

Prevent and respond to bullying, harassment, discrimination, sexual harassment, victimisation and other disrespectful workplace conduct.

Induction Training and Competency Policy

Permit independent work only after role, service and participant-specific learning has been demonstrated through suitable evidence.

Leave and Flexible Work Policy

Administer leave and flexible-work requests lawfully, consistently and transparently while planning safe service continuity.

Performance Grievance and Procedural Fairness Policy

Address performance concerns and employee grievances through clear expectations, evidence, support and unbiased decisions.

Pay Classification Rostering and Time Records Policy

Link actual duties and roster events to the verified industrial instrument, classification, pay rules and seven-year employment record.

WHS and Psychosocial Safety Policy

Identify and control actual work hazards, protect people and check that controls work.

Exit Resignation and Termination Policy

Manage resignation, end of contract, redundancy, abandonment concerns and termination with lawful process, service continuity and complete access and pay reconciliation.

Safe People Handling and Transfers Policy

Plan safe people handling and use the assessed staff and equipment.

NDIS Worker Code of Conduct Policy

Apply the NDIS Code to daily work and record understanding and practical learning.

Mobile Devices Photography and Professional Communication Policy

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Alcohol Drugs and Fitness for Work Policy

Manage possible impairment, preserve safe support and make fair work and return decisions.

Whistleblower Protection Policy

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Information Security and Safe Records Handling Policy

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safety Wellbeing and Protection Policy

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Sexual Harassment and Sex Discrimination Prevention Policy

Prevent workplace harassment and sex discrimination, support people raising concerns and carry out a fair response.

People Handling Equipment and Transfer Procedure

Plan safe people handling and use the assessed staff and equipment.

Safe Staffing Shift Changes and Time Record Procedure

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance and Workplace Dispute Procedure

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Safe Device Messaging and Media Handling Procedure

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Workplace Hazard Consultation and Risk Control Procedure

Identify and control actual work hazards, protect people and check that controls work.

Suspected Impairment and Safe Work Response Procedure

Manage possible impairment, preserve safe support and make fair work and return decisions.

Confidential Whistleblower Response Procedure

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Data Breach Containment Assessment and Notification Procedure

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safeguarding Concern and Disclosure Response Procedure

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Sexual Harassment Reporting and Response Procedure

Prevent workplace harassment and sex discrimination, support people raising concerns and carry out a fair response.

National and State or Territory Decisions Guide

Separate national operating requirements from decisions that depend on where a participant, worker or service is located.

Document Adoption Control and Update Guide

Adopt and revise documents without silently replacing the versions already used in participant or workforce records.

HR and Workforce Pack Implementation Guide

Connect workforce planning, lawful employment terms, screening and observed capability before independent service allocation.

NES and Award Selection Guide

Determine the applicable employment instrument from employer context and actual duties, then apply the NES and correct classification pathway.

State or Territory Screening and Workplace Decision Guide

Identify the screening and workplace requirements activated by each worker's duties and actual work locations.

Training Matrix Blank Edition

Capture the decisions and evidence required for training matrix

Social Community Home Care and Disability Services Industry Award Coverage Classification and Rostering Guide

Apply the current SCHADS coverage, classification and roster provisions to actual duties and dated payroll inputs.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Coverage Classification and Rostering Guide

Separate Nurses Award employment classification from professional registration and evaluate the actual roster before payroll approval.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Health Professionals and Support Services Award Coverage Classification and Rostering Guide

Determine the relevant professional or support-services classification and test roster inputs against the current employment instrument.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Coverage Classification and Rostering Guide

Test clerical coverage and classification using the employer's industry and actual administrative duties before applying hours and pay rules.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Safe People Handling Practical Learning

Teach the task, observe actual practice and record clear limits and follow-up.

Safe Staffing and Accurate Time Records Practical Learning

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance and Fair Response Practical Learning

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

NDIS Code of Conduct Worker Training

Apply the NDIS Code to daily work and record understanding and practical learning.

Safe Phones Images and Messaging Worker Training

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Recognising Workplace Hazards and Acting Safely Practical Learning

Identify and control actual work hazards, protect people and check that controls work.

Recognising Impairment and Responding Safely Worker Training

Manage possible impairment, preserve safe support and make fair work and return decisions.

Whistleblower Reporting and Recipient Response Training

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Information Security and Breach First Response Worker Training

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safety Boundaries and First Response Worker Training

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Respect Boundaries and Reporting Worker Training

Learn to recognise unsafe conduct, respond safely and use the organisation's reporting routes.

Casual Employment Contract Blank Edition

Provide a controlled and practical casual employment contract for an NDIS provider

Full Time Employment Contract Blank Edition

Provide a controlled and practical full time employment contract for an NDIS provider

Part Time Employment Contract Blank Edition

Provide a controlled and practical part time employment contract for an NDIS provider

Permitted Fixed Term Employment Contract Blank Edition

Provide a controlled and practical permitted fixed term employment contract for an NDIS provider

Social Community Home Care and Disability Services Industry Award Employment Terms Schedule Blank Edition

Complete the employer's industry, actual duties and relevant classification stream before choosing pay inputs.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Employment Terms Schedule Blank Edition

Separate the employment classification from nursing registration and clinical authority.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Health Professionals and Support Services Award Employment Terms Schedule Blank Edition

Identify whether the role is a health professional or a support-services role, then resolve coverage and classification from the actual duties and employer.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Employment Terms Schedule Blank Edition

Use this schedule only after comparing the Clerks occupational award with any applicable industry award or enterprise agreement.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Offer of Employment Cover Letter

Offer of employment as [position]

Confirmation of Employment After Probation

Successful completion of probation

Pay or Classification Change Notice

Your classification and pay from [effective date]

Higher Duties Confirmation

Temporary higher duties as [acting position]

Annual Leave Cash-Out Agreement

Separate agreement to cash out annual leave

Wage Deduction Authorisation

Voluntary authority for a specific wage deduction

Casual Employee-Choice Response

Response to your employee-choice notice

Unexplained Absence Contact Letter

Please contact us about your absence

Resignation Acknowledgement

Your resignation and final arrangements

Proposed Termination or Serious-Outcome Meeting Invitation

Meeting to discuss [specific concerns]

Termination Outcome Letter

Employment decision and final arrangements

Employment Terms Variation Agreement

Agreed change to employment terms

Support Worker Position Description

Support each participant with the daily activities they choose, using their current support plan and agreed communication. Help the person do what they can for themselves and ask before assisting.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Support Coordinator Position Description

Help participants understand their NDIS plan, choose supports and build confidence in coordinating their own services. Keep the person's goals and choices central to the work.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Team Leader Position Description

Give workers practical supervision and keep day-to-day services safe, reliable and responsive to participants. Make sure roster decisions match worker capability and the support each person needs.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Allied Health Clinician Position Description

Provide assessment and intervention within the clinician's named discipline and competence. Work with the participant on meaningful goals and explain options, expected benefits, limitations and progress clearly.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Registered Nurse Position Description

Assess nursing needs and provide safe, person-centred nursing care within current registration and competence. Coordinate with the participant and treating team so nursing plans are understood and followed.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Administration and Finance Position Description

Keep service administration and financial records accurate so participants and staff receive reliable information and authorised transactions are processed correctly.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Psychosocial Recovery Coach Position Description

Work alongside people with psychosocial disability on their own recovery goals. Build a trusting relationship and help the person strengthen skills, make choices and stay connected with supports through changing needs.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Specialist Support Coordinator Position Description

Help participants work through complex barriers that prevent their supports from working safely and reliably. Bring the relevant services together around the person's goals and build a practical plan for sustained support.

Use only when: Use only when employing this role. Complete duties, credentials, reporting lines and employment settings for the actual service before issue.

Workforce Planning Record Blank Edition

Plan workforce capacity against confirmed support demand and actual competencies, not headcount alone.

Recruitment Selection Record Blank Edition

Set role-related selection criteria before scoring candidates.

Pre Employment and Onboarding Checklist Blank Edition

Use one checklist per worker and actual role.

Probation Review Record Blank Edition

Review the agreed duties, support and observed performance during probation.

Supervision Record Blank Edition

Use supervision to connect workload, participant outcomes, worker support and observed practice.

Performance Improvement Plan Blank Edition

Describe observable gaps against communicated job requirements, not character judgements.

Exit and Handover Record Blank Edition

Use this workforce exit record only for an employee or contractor leaving a role.

Secondary Employment Declaration Blank Edition

Ask only for information relevant to fatigue, availability, confidentiality, conflicts and lawful employment conditions.

Participant Handling and Transfer Plan Blank Edition

Plan safe people handling and use the assessed staff and equipment.

People Handling Observed Practice Assessment Blank Edition

Plan safe people handling and use the assessed staff and equipment.

Staffing Disruption and Time Record Correction Record Blank Edition

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Staffing and Time Record Practice Assessment Blank Edition

Arrange safe cover, record actual work and resolve staffing or time-record gaps fairly.

Worker Grievance Response and Review Record Blank Edition

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Worker Grievance Response Practice Assessment Blank Edition

Receive, resolve and review worker concerns fairly, with safe reporting and useful evidence.

Worker Code of Conduct Acknowledgement Blank Edition

Apply the NDIS Code to daily work and record understanding and practical learning.

NDIS Code of Conduct Practice Assessment Blank Edition

Apply the NDIS Code to daily work and record understanding and practical learning.

Work Device and Personal Device Use Approval Record Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Participant Photo Video and Publication Consent Record Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Device and Media Handling Practice Assessment Blank Edition

Use devices and messages safely, obtain specific media permission and preserve professional boundaries.

Workplace Hazard Risk and Control Review Record Blank Edition

Identify and control actual work hazards, protect people and check that controls work.

Workplace Safety Response Practice Assessment Blank Edition

Identify and control actual work hazards, protect people and check that controls work.

Fitness for Work Concern and Safe Handover Record Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Safe Return to Duties and Workplace Adjustment Plan Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Fitness for Work Response Practice Assessment Blank Edition

Manage possible impairment, preserve safe support and make fair work and return decisions.

Restricted Whistleblower Disclosure and Consent Record Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Whistleblower Investigation and Protection Review Record Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Whistleblower Recipient Practice Assessment Blank Edition

Receive concerns safely, investigate fairly and record lawful disclosure and protection decisions.

Data Breach Response Readiness Plan Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Data Breach Assessment Notification and Recovery Record Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Information Security Worker Practice Assessment Blank Edition

Protect service information, respond to a suspected breach and record assessment, notification and recovery.

Child Safe Service and Jurisdiction Implementation Plan Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Confidential Child Safeguarding Concern and Reporting Record Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Child Safeguarding Worker Practice Assessment Blank Edition

Prevent harm to children, use accessible reporting routes and record the response and follow-up.

Use only when: Use when services involve children or young people. Complete the actual jurisdiction, role, screening and reporting arrangements before delivery.

Workplace Harassment Prevention and Risk Control Plan Blank Edition

The prevention owner completes this plan with workers and their representatives for the actual service, locations and work arrangements.

Confidential Workplace Harassment Report and Response Record Blank Edition

Use this restricted record for a concern received verbally, in writing or anonymously.

Workplace Respect Training and Response Assessment Blank Edition

The supervisor uses the worker learning unit and actual reporting contacts to observe a practice response.

Document Register Blank Edition

Capture the decisions and evidence required for document register

Workforce Compliance and Credential Register

Capture the decisions and evidence required for workforce compliance and credential register

Social Community Home Care and Disability Services Industry Award Pay Allowance and Roster Workbook Blank Edition

Record actual work and calculate entered pay components for payroll reconciliation.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Nurses Award Pay Allowance and Roster Workbook Blank Edition

Calculate approved nursing pay components and keep actual-work evidence.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Health Professionals and Support Services Award Pay Allowance and Roster Workbook Blank Edition

Calculate approved health-service pay components and keep actual-work evidence.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

Clerks Private Sector Award Pay Allowance and Roster Workbook Blank Edition

Calculate approved clerical pay components and keep actual-work evidence.

Use only when: Select the award pathway that applies to the worker's actual duties and employment; do not adopt every award schedule.

State and Territory Employment Decision Workbook

Capture the decisions and evidence required for state and territory employment decision workbook