NDIS Price Guide 2025-26: What Support Coordinators Need to Know
Complete guide to NDIS pricing for 2025-26 including support coordination rates, travel claims, and key changes affecting your practice.
- Support Coordination Rate Structure 2025-26
- Understanding the Three Levels
- Travel Claiming Rules 2025-26
- Current Travel Rates
- What You Can Claim
- What You Cannot Claim
- Travel documentation discipline
- Key Changes from 2024-25
- 1. Simplified Rate Categories
- 2. Enhanced Documentation Requirements
- 3. Provider Registration Updates
- 4. System discipline matters
- Billing Best Practices for 2025-26
- Accurate Level Assignment
- Documentation Standards
- Staying Current with Price Changes
- Official NDIS Channels
- Pricing workflow in your software
- Financial Impact Assessment
- Budget impact by service volume
- Budget Planning for Participants
- Compliance and Audit Considerations
- Common audit-ready areas
- Documentation Best Practices
- Technology and Pricing Controls
- Controls to keep in your system
- Before billing from 1 July 2026
- Action Items for Your Practice
- Immediate Actions (This Month)
- Medium-Term Actions (Next 3 Months)
- Pro Tip: Plan Review Strategy
The NDIS Price Guide 2025-26 introduces significant changes that directly impact support coordination practices. With new rate structures, modified travel claiming rules, and updated compliance requirements, staying current with pricing is crucial for practice sustainability and participant outcomes.
This guide breaks down the pricing framework support coordinators need to understand, with a focus on billing discipline, documentation and where to verify rates before claiming.
Current as at 30 June 2026
The 2025-26 NDIS Pricing Arrangements and Price Limits remain important for historical services. The NDIA has also published the 2026-27 Pricing Schedule effective from 1 July 2026. Before billing, always verify item numbers and rates against the official NDIS pricing arrangements page.
Support Coordination Rate Structure 2025-26
Support coordination is billed under separate items for support connection, support coordination and specialist support coordination. The table below reflects the official national, remote and very remote rates checked on 30 June 2026.
| Level | Support Item Code | National Rate | Remote | Very Remote |
|---|---|---|---|---|
| Level 1: Support Connection | 07_001_0106_8_3 | $80.06 | $112.08 | $120.09 |
| Level 2: Support Coordination | 07_002_0106_8_3 | $100.14 | $140.19 | $150.21 |
| Level 3: Specialist Support Coordination | 07_004_0132_8_3 | $190.54 | $266.75 | $285.80 |
Understanding the Three Levels
Level 1 Support Connection ($80.06/hr)
Suitable for: Participants with straightforward needs requiring basic service connection and plan monitoring.
Activities: Provider liaison, budget tracking, simple service coordination, plan implementation support.
Level 2 Support Coordination ($100.14/hr)
Suitable for: Participants with complex needs requiring specialist knowledge and advocacy.
Activities: Complex provider negotiations, crisis intervention, system navigation, capacity building support.
Level 3 Support Coordination ($190.54/hr)
Suitable for: Participants with multiple complex needs requiring specialist expertise and intensive coordination.
Activities: Multi-disciplinary coordination, complex behaviour support, transition planning, high-risk support coordination.
Travel Claiming Rules 2025-26
Travel claiming has been simplified with clearer guidelines and updated compliance requirements.
Current Travel Rates
Travel Support Item: 07_013_0136_1_3
- Rate: $1.08 per kilometre
- Rate increase: +2.9% from 2024-25
- Calculation: One-way distance from base to participant location
- Maximum: 100km per trip (requires justification beyond 50km)
What You Can Claim
- Direct travel: From your office/base to participant location
- Return travel: From participant location back to your base
- Reasonable parking: When visiting participants
- Public transport: At actual cost (with receipts)
What You Cannot Claim
- Travel from home to office (normal commute)
- Travel between multiple participants on the same day
- Excessive detours or inefficient routing
- Travel time beyond 2 hours per participant per day
- Parking fines or traffic violations
Travel documentation discipline
Keep the reason for travel, distance, time, participant benefit and any receipts or route evidence with the participant record. Check the current NDIS pricing arrangements before claiming travel, especially for remote work or unusual circumstances.
Key Changes from 2024-25
1. Simplified Rate Categories
Previous regional pricing variations have been removed. All areas now use the same base rates, with travel adjustments where appropriate.
2. Enhanced Documentation Requirements
- Clearer case note standards for each support coordination level
- Mandatory outcome reporting every 6 months
- Strengthened justification requirements for Level 3 coordination
3. Provider Registration Updates
New registration categories align with the three-tier support coordination structure, ensuring coordinators have appropriate qualifications for their claimed level.
4. System discipline matters
The safest pricing workflow is simple: keep the official schedule handy, make sure staff use the right item numbers, and keep enough note evidence to explain the work if it is reviewed later.
Billing Best Practices for 2025-26
Accurate Level Assignment
Ensure you're billing at the appropriate level for the complexity of work provided:
| Activity | Appropriate Level | Justification Required |
|---|---|---|
| Basic service connection | Level 1 | No |
| Crisis intervention | Level 2 or 3 | Yes - nature of crisis |
| Multi-agency coordination | Level 2 or 3 | Yes - agencies involved |
| Specialist assessment liaison | Level 3 | Yes - specialist type and complexity |
Documentation Standards
Each level requires different documentation depth:
Level 1 Documentation
Basic case notes covering services connected, outcomes achieved, and next steps. Standard SOAP or DAP format acceptable.
Level 2 Documentation
Detailed case notes including risk assessments, stakeholder consultation records, and outcome measurements. Evidence of specialist knowledge application required.
Level 3 Documentation
Comprehensive case notes with multi-disciplinary team consultation records, detailed risk management plans, and measurable outcome tracking. Regular supervision notes may be required.
Staying Current with Price Changes
Official NDIS Channels
- NDIS pricing arrangements page: The first place to check current schedules, addenda and updates
- Provider updates: NDIA updates for registered providers and plan managers
- Internal billing owner: One person should confirm rates before invoices or bulk uploads are finalised
- Participant record: Keep pricing decisions and support item choices connected to the work record
Pricing workflow in your software
Your practice management system should make pricing easy to review, but a person should still confirm current rates against the official schedule before billing:
CordoCare pricing hygiene
- Keep billable work connected to participant notes and plan context
- Review support item choices before invoices are finalised
- Keep finance exports traceable back to the work record
- Record the human judgement behind level, travel and reporting decisions
Financial Impact Assessment
Budget impact by service volume
Small rate differences can affect participant plan utilisation quickly. Use simple calculations before a plan review so participants can see how much coordination time remains.
Example budget calculation
Participant with $6,000 of Level 2 support coordination remaining:
$6,000 divided by $100.14/hour = approximately 59.9 hours remaining.
Planning point: If the participant averages 8 hours per month, that budget lasts about 7.5 months before any other adjustments.
Budget Planning for Participants
Help participants understand how rate changes affect their plan utilisation:
| Plan Budget | Hours at Old Rate | Hours at New Rate | Impact |
|---|---|---|---|
| $3,000 (Level 2) | 30.8 hours | 30.0 hours | -0.8 hours |
| $6,000 (Level 2) | 61.6 hours | 59.9 hours | -1.7 hours |
| $12,000 (Level 3) | 65.6 hours | 63.0 hours | -2.6 hours |
Compliance and Audit Considerations
Common audit-ready areas
Support coordination billing is easier to defend when your notes and invoices clearly show:
- Level appropriateness: Ensuring billed level matches service complexity
- Travel justification: Particularly for longer-distance claims
- Outcome measurement: Evidence of participant progress and goal achievement
- Service quality: Alignment between charged rates and service delivery standards
Documentation Best Practices
Audit-Ready Documentation Checklist
- ☐ Case notes clearly justify support coordination level used
- ☐ Travel claims include distance calculation and necessity justification
- ☐ Outcome measurements recorded every 3-6 months
- ☐ Participant consent documented for all service levels
- ☐ Professional development records current for claimed expertise levels
Technology and Pricing Controls
Controls to keep in your system
Whether you use CordoCare or another system, build pricing controls that make human review easier:
- Service date visibility: The invoice should show which pricing period applies.
- Support item review: Finance users should be able to confirm the item before export.
- Evidence trail: Billable time should connect back to a case note or participant record.
- Export review: Bulk uploads and CSV files should be checked before submission.
Before billing from 1 July 2026
The 2026-27 Pricing Schedule has been published and applies from 1 July 2026. Treat this 2025-26 guide as historical context for older services, then verify new claims against the latest official schedule before you invoice.
- Confirm the service date: The date of service determines which schedule applies.
- Confirm the item number: Support connection, support coordination and specialist support coordination use different line items.
- Confirm location loading: National, remote and very remote rates are different.
- Keep evidence: Notes, goals, plan context and billing decisions should tell the same story.
Action Items for Your Practice
Immediate Actions (This Month)
- Verify current support item rates against the official pricing schedule
- Review current participant levels for appropriateness
- Audit travel claiming practices for compliance
- Calculate financial impact on your practice revenue
Medium-Term Actions (Next 3 Months)
- Enhance documentation procedures for higher-level coordination
- Invest in staff training for complex support coordination
- Implement technology solutions for pricing compliance
- Develop outcome measurement frameworks
Pro Tip: Plan Review Strategy
Use plan reviews as opportunities to discuss appropriate support coordination levels with NDIS planners. Well-documented justification for higher levels can secure better funding for complex participants.
The 2025-26 NDIS Price Guide offers opportunities for practices that understand and use the new structure effectively. Focus on appropriate level assignment, robust documentation, and compliance with travel rules to maximise both participant outcomes and practice sustainability.
Keep billing evidence close to case notes
CordoCare keeps participant notes, billable work and finance exports connected so your team can review pricing decisions before invoices go out. Start your 14-day free trial today.