NDIS Support Coordination Pricing Guide 2026

Understanding NDIS pricing is essential for running a sustainable support coordination practice. Whether you are quoting to a new participant, setting up your billing software, or reviewing your business model, you need to know the current rates inside and out.

This guide breaks down all support coordination pricing for the 2026-27 financial year, including the three coordination levels, remote area loadings, and practical billing tips.

The Three Levels of Support Coordination

NDIS support coordination is funded under line items that reflect the support category, complexity of the work and whether national, remote or very remote pricing applies.

Level 1: Support Connection -- $80.06/hour

Support Connection is the entry-level coordination support. It is designed for participants who need help to understand and connect with their NDIS plan but do not require ongoing intensive coordination.

What Level 1 includes:

• Helping participants understand their plan and budgets
• Connecting participants with service providers
• Building the participant's capacity to manage their own supports
• Providing information about community and mainstream services

Typical participants: Those with straightforward plans, good informal supports, and the capacity to self-manage with initial guidance. Level 1 is often a short-term engagement (3-6 months) to get someone set up.

Level 2: Support Coordination -- $100.14/hour

This is the most common level of support coordination. Level 2 coordinators work with participants who need ongoing assistance to implement their plans and navigate the NDIS system.

What Level 2 includes:

• All Level 1 activities, plus:
• Ongoing plan implementation and monitoring
• Coordinating multiple service providers
• Resolving service delivery issues
• Preparing for plan reviews
• Crisis management and problem-solving
• Budget monitoring and reporting

Typical participants: Those with moderate to complex plans involving multiple providers. This includes most participants receiving support coordination -- people with physical disabilities, intellectual disabilities, psychosocial disabilities, or multiple conditions requiring coordinated support.

Level 3: Specialist Support Coordination -- $190.54/hour

Specialist Support Coordination is for participants with the most complex needs. Level 3 coordinators typically have specialist qualifications (e.g. social work, psychology, occupational therapy) and work with participants facing significant barriers.

What Level 3 includes:

• All Level 1 and 2 activities, plus:
• Managing complex service delivery challenges
• Working with participants in crisis situations (homelessness, justice system involvement, hospital discharge)
• Navigating interactions between NDIS and other systems (health, housing, justice)
• Addressing barriers caused by complex behaviours of concern
• Designing and implementing complex support arrangements

Typical participants: Those with psychosocial disabilities, complex behaviours of concern, involvement with the justice system, housing instability, or those at risk of harm. Often involves multi-agency coordination.

Remote Area Loadings

If you deliver services in remote or very remote areas of Australia, you may be eligible for location-based loadings on top of the standard hourly rates. These loadings recognise the higher cost of service delivery in regional and remote locations.

What to Check from 1 July 2026

The NDIS Pricing Arrangements and Price Limits are updated annually and can also receive addenda or corrections. Before billing 2026-27 services, check:

• Service date: Use the schedule that applies to the date the support was delivered.
• Support item: Confirm whether the work is support connection, support coordination or specialist support coordination.
• Location: Apply the correct national, remote or very remote rate.
• Claiming rules: Check the current pricing arrangements for travel, non-face-to-face work and cancellation rules before invoicing.

Billing Best Practices

Track Your Time Accurately

The most common compliance issue for support coordinators is inaccurate time recording. Every minute you claim must be supported by case notes or activity records. Use a time tracking tool (not a manual estimate at the end of the week) to capture time as you work.

Bill in Appropriate Increments

The NDIS allows billing in units as small as one minute for support coordination. However, most coordinators bill in 6-minute (0.1 hour) increments as this aligns with professional services conventions. Check the current Pricing Arrangements for the minimum billing increment.

Know What You Can and Cannot Bill For

Billable activities include:

• Phone calls and emails with or about a participant
• Meetings (face-to-face, phone, video)
• Report writing and case notes
• Provider research and negotiation
• Plan review preparation
• Travel between participants
• Crisis response

Non-billable activities include:

• General marketing or business development
• Internal team meetings not about a specific participant
• Professional development and training
• Travel from home to your first participant
• Activities already covered by another funded support in the participant's plan

Invoice Regularly

Best practice is to invoice fortnightly or monthly. This helps with cash flow and makes it easier for plan managers to track budget utilisation. Leaving invoicing until the end of a plan period creates problems for everyone.

Setting Up Pricing in Your Software

When configuring your practice management software, you need to set up line items for each level of support coordination you deliver. Here is what to configure:

• Line item number: Use the correct NDIS support catalogue line item numbers (these change when the pricing arrangements are updated, so check the latest version)
• Hourly rate: Enter the maximum rate for each level. You can charge up to this amount but not more.
• GST: NDIS services are GST-free if you are a registered NDIS provider. Ensure your invoicing reflects this correctly.
• Billing increment: Set your minimum billing unit (typically 6 minutes / 0.1 hour)
• Remote loadings: If applicable, configure the loading percentage for your service area

How Software Should Support Pricing

Your software should make pricing review simple, visible and connected to the participant record. Before invoices go out, your team should still confirm the active NDIS schedule, service date, item number and any location loading.

• Case note connection: Billable work should trace back to the note or activity record.
• Time tracking: Start a timer when work begins, stop when it finishes and review the billable duration before invoicing.
• Finance exports: Generate invoices and exports from reviewed time entries rather than rebuilding them by hand.
• Budget visibility: Keep remaining plan budget visible so coordinators can plan before review time.