NDIS Support Coordination Pricing Guide 2026

Understanding NDIS pricing is essential for running a sustainable support coordination practice. Whether you are quoting to a new participant, setting up your billing software, or reviewing your business model, you need to know the current rates inside and out.

This guide breaks down all support coordination pricing for the 2026-27 financial year, including the three coordination levels, remote area loadings, and practical billing tips.

The Three Levels of Support Coordination

NDIS support coordination is funded under three line items, each with different hourly rates reflecting the complexity of the work involved.

Level 1: Support Connection -- $65.09/hour

Support Connection is the entry-level coordination support. It is designed for participants who need help to understand and connect with their NDIS plan but do not require ongoing intensive coordination.

What Level 1 includes:

• Helping participants understand their plan and budgets
• Connecting participants with service providers
• Building the participant's capacity to manage their own supports
• Providing information about community and mainstream services

Typical participants: Those with straightforward plans, good informal supports, and the capacity to self-manage with initial guidance. Level 1 is often a short-term engagement (3-6 months) to get someone set up.

Level 2: Support Coordination -- $100.14/hour

This is the most common level of support coordination. Level 2 coordinators work with participants who need ongoing assistance to implement their plans and navigate the NDIS system.

What Level 2 includes:

• All Level 1 activities, plus:
• Ongoing plan implementation and monitoring
• Coordinating multiple service providers
• Resolving service delivery issues
• Preparing for plan reviews
• Crisis management and problem-solving
• Budget monitoring and reporting

Typical participants: Those with moderate to complex plans involving multiple providers. This includes most participants receiving support coordination -- people with physical disabilities, intellectual disabilities, psychosocial disabilities, or multiple conditions requiring coordinated support.

Level 3: Specialist Support Coordination -- $190.54/hour

Specialist Support Coordination is for participants with the most complex needs. Level 3 coordinators typically have specialist qualifications (e.g. social work, psychology, occupational therapy) and work with participants facing significant barriers.

What Level 3 includes:

• All Level 1 and 2 activities, plus:
• Managing complex service delivery challenges
• Working with participants in crisis situations (homelessness, justice system involvement, hospital discharge)
• Navigating interactions between NDIS and other systems (health, housing, justice)
• Addressing barriers caused by complex behaviours of concern
• Designing and implementing complex support arrangements

Typical participants: Those with psychosocial disabilities, complex behaviours of concern, involvement with the justice system, housing instability, or those at risk of harm. Often involves multi-agency coordination.

Remote Area Loadings

If you deliver services in remote or very remote areas of Australia, you may be eligible for location-based loadings on top of the standard hourly rates. These loadings recognise the higher cost of service delivery in regional and remote locations.

What Changed from 2025-26

The NDIS Pricing Arrangements and Price Limits are updated annually (and sometimes mid-year). Key changes for 2026-27 include:

• Annual price increase: All support coordination rates received a CPI-linked increase of approximately 3.2% from the previous year
• Provider travel: Travel time and distance rules remain unchanged -- you can claim for travel between participants (not from home to first participant) at the applicable hourly rate, plus kilometres at the ATO rate
• Non-face-to-face: The same hourly rate applies for phone calls, emails, report writing, and other non-face-to-face activities. There is no separate rate for "admin" -- if you are working on a participant's file, you bill the coordination rate
• Short notice cancellations: Support coordinators can claim 100% of the scheduled service cost for cancellations with less than 2 business days' notice

Billing Best Practices

Track Your Time Accurately

The most common compliance issue for support coordinators is inaccurate time recording. Every minute you claim must be supported by case notes or activity records. Use a time tracking tool (not a manual estimate at the end of the week) to capture time as you work.

Bill in Appropriate Increments

The NDIS allows billing in units as small as one minute for support coordination. However, most coordinators bill in 6-minute (0.1 hour) increments as this aligns with professional services conventions. Check the current Pricing Arrangements for the minimum billing increment.

Know What You Can and Cannot Bill For

Billable activities include:

• Phone calls and emails with or about a participant
• Meetings (face-to-face, phone, video)
• Report writing and case notes
• Provider research and negotiation
• Plan review preparation
• Travel between participants
• Crisis response

Non-billable activities include:

• General marketing or business development
• Internal team meetings not about a specific participant
• Professional development and training
• Travel from home to your first participant
• Activities already covered by another funded support in the participant's plan

Invoice Regularly

Best practice is to invoice fortnightly or monthly. This helps with cash flow and makes it easier for plan managers to track budget utilisation. Leaving invoicing until the end of a plan period creates problems for everyone.

Setting Up Pricing in Your Software

When configuring your practice management software, you need to set up line items for each level of support coordination you deliver. Here is what to configure:

• Line item number: Use the correct NDIS support catalogue line item numbers (these change when the pricing arrangements are updated, so check the latest version)
• Hourly rate: Enter the maximum rate for each level. You can charge up to this amount but not more.
• GST: NDIS services are GST-free if you are a registered NDIS provider. Ensure your invoicing reflects this correctly.
• Billing increment: Set your minimum billing unit (typically 6 minutes / 0.1 hour)
• Remote loadings: If applicable, configure the loading percentage for your service area

How CordoCare Handles Pricing

CordoCare comes pre-configured with the latest NDIS Pricing Arrangements, including all three support coordination levels, remote area loadings, and travel rates. When the NDIA updates pricing (which happens at least annually), CordoCare updates automatically -- you never need to manually adjust your rate tables.

• Automatic rate selection: When you create a case note, CordoCare selects the correct billing rate based on the participant's plan and your service level
• Built-in time tracking: Start a timer when you begin working, stop when you finish. CordoCare calculates the billable amount automatically.
• One-click invoicing: Generate compliant invoices directly from your case notes and time entries
• Budget alerts: CordoCare warns you when a participant's budget is running low, so there are no surprises at plan review