Follow the current participant and provider process
PACE is often used as shorthand for changes to the NDIA’s systems and working processes. For a coordinator, the useful question is practical: what does this participant need you to do now, and which current provider relationship or portal step applies?
Keep these records together
- The current plan and relevant funding information.
- The participant’s choice of provider and service arrangement.
- Any request, reference or confirmation associated with the relationship.
- The team member responsible for the next action.
- Unresolved access, claiming or information issues.
Check an instruction against the official source when a workflow changes. Screenshots from an older portal and another organisation’s setup may not describe your current circumstances.
Check the provider connection
The NDIA’s current guide to connecting with participants explains the provider relationship process. Confirm what applies before treating a local software record as evidence that an NDIA step has completed.
Separate your practice system from the government system
A participant record, case note or prepared export in practice software does not prove a portal action or payment request has been accepted. Keep the original submission reference and reconcile uncertain results before repeating a consequential action.
See CordoCare’s participant workflow and the invoice-review checklist. For account-specific NDIA access or process questions, use the current official support route.