Service agreement
A clear service agreement helps the participant, nominee and provider understand what support coordination will be delivered, how it will be billed and how information will be used.
Practical guide
A support coordination service agreement should identify both parties, the participant plan, agreed supports, rates, billing route, cancellation rules, consent, complaints process and review or ending process.
Keep language plain and participant friendly while still covering the important operating details.
Use this outline as a practical starting point before legal review.
| Clause | Plain English purpose |
|---|---|
| Services | Describe support coordination and any limits. |
| Pricing | State hourly rate, support item and when prices may change. |
| Billing | Explain NDIA, plan manager or self-managed payment route. |
| Consent | Explain when information may be shared to deliver supports. |
| Review | Explain when the agreement can be reviewed or ended. |
CordoCare can generate service agreements from participant, organisation and plan data, then keep agreements attached to the participant record with related documents and notes.
A written agreement is strongly recommended because it records what is agreed, how billing works and how both parties can raise concerns or make changes.
Yes, provided the signing process is appropriate for the participant, nominee or representative and your organisation keeps the signed record securely.
Yes. Include the support item, hourly rate, pricing basis and what happens if NDIS price limits change.
CordoCare brings participant details, case notes, plans, budgets, documents, tasks, billing and reports into one support coordination workspace.