NDIS Service Agreement Template for Support Coordinators

An NDIS service agreement helps set expectations between a participant and a provider. For support coordinators, it also protects the working relationship by making the service, responsibilities, communication approach, and payment arrangements clear from the start.

This guide is not legal advice, but it gives support coordination teams a practical structure to discuss with their own adviser and adapt to their business.

What is an NDIS service agreement?

A service agreement records what supports will be delivered, how they will be delivered, how much they cost, how bookings and cancellations work, and what each party is responsible for. It should be written in plain language and be easy for the participant, nominee, or guardian to understand.

Service agreements are especially important when support coordination involves frequent provider liaison, plan implementation, budget monitoring, crisis support, and review preparation.

What to include in a support coordination service agreement

Participant and provider details

Include the participant's name, NDIS number, contact details, nominee or guardian details when relevant, provider name, ABN, contact details, and the main support coordinator.

Service scope

Describe the type of support coordination being provided. This may include plan implementation, connection with providers, service monitoring, budget discussions, plan review preparation, and coordination with informal supports.

Plan and funding details

Record the plan dates, relevant support categories, agreed hourly rate, and how work will be claimed. If you need help understanding categories and line items, read our NDIS support coordination line item guide.

Communication expectations

Set out preferred contact methods, expected response times, meeting frequency, who can be contacted, and how urgent issues should be handled.

Cancellation and no-show terms

Clearly explain how cancellations are handled. The terms should be consistent with your current NDIS pricing obligations and the participant's circumstances.

Privacy and consent

Explain how information will be collected, stored, shared, and used. Include consent for communication with providers and other parties where needed.

Review and ending the agreement

Include how the agreement can be reviewed, varied, paused, or ended. This is important when plans change, participants move providers, or needs shift.

Simple template structure

1. Participant details.
2. Provider details.
3. Services to be delivered.
4. Plan dates and funding source.
5. Hourly rates and claiming method.
6. Communication arrangements.
7. Cancellation terms.
8. Privacy, consent, and information sharing.
9. Responsibilities of each party.
10. Review, variation, and exit process.
11. Signatures and dates.

How to manage service agreements digitally

The agreement is only useful if the team can find it. Store it against the participant profile, keep plan dates visible, and record any important conditions that affect billing, provider liaison, or communication.

CordoCare keeps service agreements, plans, documents, case notes, tasks, and budgets attached to the participant record so coordinators do not have to search through folders during a call.