Best NDIS Software for Support Coordinators: 2026 Buyer Guide

The right NDIS software depends on the work your organisation actually performs. A support coordination practice needs strong participant context, plans, case notes, tasks, evidence and billing. A direct-support provider may place more weight on rostering, timesheets, payroll and a worker app.

Quick comparison summary

Prices above are in Australian dollars where the vendor publishes an Australian price. Check whether GST, payment processing, messaging, AI, implementation, migration and minimum-seat costs apply to your final quote.

1. CordoCare - Support Coordination and Allied Health Workflows

Best for: Support coordinators who want to spend less time on admin and more time with participants.

Key Features

• NDIS Plan Management: Upload and manage NDIS plan documents with real-time budget tracking
• AI Case Note Structuring: Turn a rough draft into a structured case note for practitioner review
• Smart Search: Ask questions about any participant in plain English
• Change of Circumstances Builder: AI-drafted reports based on your participant data
• Automated Invoicing: Generate NDIS invoices directly from case notes

Pricing

• Practice: $25/user/month with no seat minimum
• Included: unlimited participants, case notes, billing, reports, documents, tasks, planned emails and role access
• Private instance: custom branded deployment available for larger providers

Pros

• AI drafting, participant context, case notes and billing sit in one workflow
• Dedicated workspaces for support coordination and allied health
• Australian-built specifically for NDIS support coordination
• 14-day free trial with a card required and nothing charged during the trial

Cons

• Newer platform (less established than competitors)
• Limited third-party integrations compared to enterprise solutions
• AI features require stable internet connection

2. Splose - Allied Health Practice Management

Best for: Practices that need comprehensive reporting and have established workflows.

Key Features

• Comprehensive participant management
• Detailed reporting and analytics
• NDIS invoicing and BPR export
• Document management
• Team collaboration tools

Pricing

• Platform: $27 per practitioner each month, with non-practitioner roles listed as free
• splose AI: separate $27 per user each month add-on
• Extras: payment processing and messaging carry separate usage prices

See the current splose product and pricing page. Its public prices are listed excluding GST.

Pros

• Public product coverage spans appointments, notes, invoices, forms and reporting
• Non-practitioner roles are listed as free on the public pricing page
• AI, payments and messaging can be added to the core platform

Cons

• AI is priced separately from the core platform
• Support coordination teams should test whether the clinically oriented workflow matches their daily work
• Total cost can include messaging, payments and migration requirements

3. iinsight - Configurable Case Management

Best for: Large organisations providing multiple NDIS services beyond support coordination.

Key Features

• Multi-service provider management
• Staff scheduling and rostering
• Financial management
• Compliance tracking
• Mobile app for field staff

Pricing

• Public NDIS licence: $39 per participant as a one-time fee for the lifetime of that participant record
• Users: the public NDIS page lists unlimited user licences
• Premium services: confirm implementation, support and advanced feature pricing in a quote

See the current iinsight NDIS product and pricing page.

Pros

• Per-participant licensing rather than per-user subscription pricing
• Unlimited user licences are listed on the public NDIS page
• Case management, workflow and reporting configuration are central to the offer

Cons

• Small practices should test whether the configuration depth is proportionate to their needs
• Implementation and premium-service requirements need a direct quote
• Per-participant pricing needs to be modelled against the expected active and historical caseload

4. ShiftCare - Rostered Care Operations

Best for: Providers who deliver both support coordination and direct care services.

Key Features

• Staff scheduling and time tracking
• Care plan management
• Progress notes and documentation
• Family/guardian portal
• Mobile app for carers

Pricing

• Essentials: $9 per user each month, or $8 per user each month when billed annually
• Growth: $15 monthly or $13 annually per user
• Intelligence: $25 monthly or $20 annually per user
• Minimum: five staff licences; enterprise pricing is quoted

ShiftCare lists a seven-day free trial. See the current Australian ShiftCare pricing page; public prices exclude GST.

Pros

• Rostering, timesheets, care management and claiming are connected
• Mobile tools support a rostered workforce
• Higher tiers add client funds, audit and AI capabilities

Cons

• Not specifically designed for support coordination
• Support coordination teams should compare its roster-led model with a participant and plan-led workflow
• Advanced care, funds, audit and AI capabilities sit in higher tiers

5. Lumary - Connected Disability Operations

Best for: Large disability service providers with complex needs and dedicated IT resources.

Key Features

• Highly customisable workflows
• Advanced analytics and reporting
• API for custom integrations
• Multi-location support
• Compliance management

Pricing

• Pro: from $25 per user each month, billed monthly
• Onboarding: from $5,000 for the self-paced Pro onboarding option
• Enterprise: personalised quote

See the current Lumary disability software page.

Pros

• Broad client, workforce and operations coverage
• Pro and Enterprise paths support different implementation requirements
• Salesforce-based options can suit organisations already evaluating an enterprise platform

Cons

• Published onboarding cost is material for a small practice
• Salesforce-based and enterprise options require a more involved fit and implementation assessment
• Small teams should compare the operational depth with the complexity they actually need

6. Brevity - Per-Client Care Operations

Best for: NDIS and aged-care providers that prefer a broad care-operations platform with per-client pricing.

Key Features

• Client and employee profiles
• Rostering, timesheets and mobile apps
• NDIS bulk claims and invoicing
• Service agreements, client funds and documents
• Business-tier forms, reports and custom roles

Pricing

• Lite: $4.49 per client each month
• Business: $6.49 per client each month
• Enterprise: price on application

See the current Brevity pricing calculator. Public prices exclude GST and the final monthly amount depends on client count.

Pros

• Per-client pricing can suit organisations with many staff relative to client count
• Broad NDIS and aged-care operations coverage
• Accounting integrations and bulk claims are included in the public feature list

Cons

• Per-client pricing grows with caseload rather than team size
• Advanced forms, reporting and role controls sit above the Lite tier
• Business and Enterprise setup fees need confirmation

How to build a defensible shortlist

1. Start with your daily workflow

Write down the work the platform must support before comparing feature lists. Support coordination teams may prioritise plan context, case notes, evidence, tasks and billing. Allied health practices may need appointments, clinical notes, outcomes and claiming. Rostered care providers will usually give more weight to scheduling, timesheets and a worker app.

2. Compare the all-in cost

Model the expected cost for your actual team and caseload, including:

• Setup and onboarding time
• Staff training requirements
• Data migration costs
• Ongoing support, messaging, payments and optional AI
• Minimum seats, GST and annual-billing commitments

3. Test the highest-risk tasks

Use synthetic or properly de-identified trial data first. Test the full path from a new participant or client through notes, evidence, billing and export. Check mobile access, permission boundaries, error recovery and how easily you can retrieve your data if you leave.

4. Integration Requirements

Consider what other systems you use:

• Accounting software (Xero, MYOB, QuickBooks)
• Calendar systems (Google, Outlook)
• Communication tools
• Banking and payment systems

A practical decision rule

Choose the option that completes your three most important workflows with the fewest workarounds, stays within the all-in budget and gives you acceptable access, privacy, support and export controls. CordoCare is worth shortlisting when a participant-led Support Coordination or allied-health workflow is the priority. ShiftCare and Brevity deserve closer attention when rostering and broad care operations dominate. Splose may fit clinically oriented practices, while iinsight and Lumary warrant consideration when configuration or enterprise implementation depth is central.

This is a fit decision, not a universal winner. Verify every vendor's current price, inclusions and implementation terms before signing.

Getting Started

Whatever platform you choose, here's how to ensure a successful implementation:

1. Start safely: Use synthetic or properly de-identified trial data until privacy, access and retention controls are confirmed
2. Plan your migration: Schedule data transfer during a quiet period
3. Train your team: Invest time in proper training upfront
4. Start simple: Implement core features first, then expand
5. Measure results: Track time savings and efficiency gains

The right NDIS software should reduce avoidable hand-offs, keep evidence connected and make routine work easier to complete. Confirm that outcome in your own workflow before committing.