Before you start
- Follow your organisation incident and reportable incident policy.
- Record facts, dates, people involved and immediate actions.
- Do not delay urgent safeguarding or mandatory reporting steps while entering data.
Step 1
Open Compliance
Use the Compliance area for incidents, complaints, risks and related registers. Use participant profile context when the item belongs to one participant.
Step 2
Record the incident or risk
Add the type, date, participant, description, severity, immediate action, owner and status. Keep wording factual.
Step 3
Move through the status workflow
Update incident or feedback status as it is acknowledged, investigated, resolved and closed. Add notes for key decisions.
Step 4
Maintain consent records
Use consent workflows and participant communication preferences to track privacy, data sharing and communication permissions.
Step 5
Use audit logs for sensitive history
Owners, admins and authorised managers can use audit logs to review sensitive changes and exports when investigating issues.
What you should have now
Compliance work has clear ownership, status, evidence and audit history.