1
Open Compliance
Use the Compliance area for incidents, complaints, risks and related registers. Use participant profile context when the item belongs to one participant.
Back to all guides
Compliance and admin
How to manage compliance, incidents, risks and consent
Record incidents, manage risk register items, maintain consent and use audit history for compliance work.
Owners, admins, managers, coordinators and compliance leads
15 minutes
App area: /dashboard/compliance
Before you start
Check these items before changing participant, billing or compliance records.
- Follow your organisation incident and reportable incident policy.
- Record facts, dates, people involved and immediate actions.
- Do not delay urgent safeguarding or mandatory reporting steps while entering data.
Steps
Follow this workflow.
2
Record the incident or risk
Add the type, date, participant, description, severity, immediate action, owner and status. Keep wording factual.
3
Move through the status workflow
Update incident or feedback status as it is acknowledged, investigated, resolved and closed. Add notes for key decisions.
4
Maintain consent records
Use consent workflows and participant communication preferences to track privacy, data sharing and communication permissions.
5
Use audit logs for sensitive history
Owners, admins and authorised managers can use audit logs to review sensitive changes and exports when investigating issues.
Expected outcome
Compliance work has clear ownership, status, evidence and audit history.
Related CordoCare guides
How to upload and manage documents
Upload participant files, categorise documents, control access and keep evidence attached to the right record.
How to log participant communications
Record calls, emails, meetings and provider contact so the participant communication history stays complete.
How to run operational and custom reports
Use standard reports and custom reports for billable hours, participant summaries, budget utilisation and team productivity.
Related feature pages
Want another workflow?
Browse the full guide library or sign in and ask the CordoCare AI assistant for contextual help.